1. Information We Collect

Personal Information

When you contact us or use our services, we may collect:

• Name and contact information (email, phone number, address)
• Business information and project requirements
• Payment information for billing purposes
• Communication preferences and service history

Technical Information

We automatically collect certain technical information when you visit our website:

• IP address and location data
• Browser type and device information
• Website usage patterns and analytics
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

• Provide web development, design, and related services
• Communicate about projects, updates, and support
• Process payments and maintain billing records
• Improve our services and website functionality
• Comply with legal obligations and protect our rights
• Send marketing communications (with your consent)

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share information only in these circumstances:

• Service Providers: Trusted third-party services (hosting, payment processing, analytics)
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In case of merger, acquisition, or sale of business assets
• Protection: To protect our rights, safety, or the rights of others

Third-Party Services We Use

• Stripe: Payment processing (subject to Stripe's privacy policy)
• Google Analytics: Website analytics (anonymized data)
• WhatsApp Business: Customer communication
• Email Services: Business communications and support

4. Data Security

We implement appropriate security measures to protect your information:

• SSL encryption for data transmission
• Secure server infrastructure and regular updates
• Limited access to personal information on a need-to-know basis
• Regular security audits and monitoring
• Secure backup and disaster recovery procedures

5. Data Retention

We retain your information only as long as necessary:

• Client Information: Duration of service relationship plus 7 years for business records
• Website Analytics: 26 months (Google Analytics default)
• Marketing Data: Until you unsubscribe or request deletion
• Legal Compliance: As required by applicable laws and regulations

6. International Data Transfers

As we serve clients worldwide (United States, Dominican Republic, and internationally), your information may be transferred to and processed in different countries. We ensure appropriate safeguards are in place for international transfers, including:

• Standard contractual clauses for data protection
• Adequacy decisions by relevant authorities
• Appropriate technical and organizational measures

7. Cookies and Tracking

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and user behavior
• Improve website functionality and user experience
• Provide relevant content and advertisements

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

8. Your Privacy Rights

You have the right to:

• Access: Request copies of your personal information
• Rectification: Correct inaccurate or incomplete information
• Erasure: Request deletion of your personal information
• Portability: Receive your data in a structured, machine-readable format
• Restriction: Limit how we process your information
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent for marketing communications

9. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will delete it promptly.

10. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending email notifications for significant changes
• Obtaining consent where required by law

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